1. Domestic Shipping Only
We ship exclusively within the United States (50 states plus D.C.). We do not ship to P.O. boxes for cold-chain items, APO/FPO addresses, freight forwarders, or any international destination. Orders to restricted addresses will be cancelled and refunded.
2. Dispatch and Transit
- Orders placed before 2:00 PM Eastern Time Monday–Friday (excluding federal holidays) ship the same business day.
- Shipments originate from our temperature-controlled facility in Florida.
- Estimated transit time is 2–5 business days via the carrier(s) we select.
- A tracking number is emailed upon dispatch.
3. Title and Risk of Loss
All shipments are F.O.B. origin. Title and risk of loss pass to Buyer upon delivery of the products to the carrier. The Company is not responsible for carrier delays, re-routing, mishandling, theft after delivery, or refusal of delivery.
4. Inspection and Claims Window
Buyer must inspect every shipment immediately upon delivery. Any claim of damage, defect, shortage, or non-conformity must be reported in writing to support@primevitalitylabs.uswithin seventy-two (72) hours of delivery, accompanied by the order number and clear photographic evidence of the outer packaging, inner packaging, and product. Claims submitted after this window are waived.
5. No Returns — Limited Replacement Only
Because of the sensitive, temperature-controlled nature of research materials and chain-of-custody requirements, all sales are final and no returns are accepted. For a validly submitted claim under Section 4, our sole obligation, at our election, is to (a) ship a replacement of the affected item, or (b) issue a refund of the purchase price of the affected item. We do not refund shipping, taxes, or third-party fees. We do not accept returns of products that have been opened, reconstituted, temperature-exposed, mislabeled by Buyer, or stored outside the conditions stated on the Certificate of Analysis.
6. Address Errors and Refused Shipments
Buyer is responsible for providing a complete and accurate shipping address. Packages returned to us due to an incorrect address, refusal, or failure to claim are not eligible for refund; re-shipment will require payment of additional shipping costs.
7. Order Cancellation
Orders may be cancelled by Buyer only if cancellation is requested in writing before dispatch. Once an order has been dispatched, it cannot be cancelled. We reserve the right to cancel any order in our sole discretion at any time prior to dispatch.